FAQThe most frequently-asked questions by our clients
What do "check-in", "check-out" mean?
You check-in when you arrive: the owner welcome you, file your personal data, assign your room...; you check out at departure: return your room key, settle your final bill.
When can I check in and check out?
Guests can check in from 12.00 pm. Before this time, they can register and receive their room key: however rooms will be available only after 12.00. The B&B offers a baggage space for its guests
Is the hostel opened at night, can I arrive late at night?
No, Cittadella does not have a concierge service 24 hours on 24,
customers can arrive by 10 pm.
How do I reach the hostel?
All directions to reach the building are included in the "Arrival
What should I do when I check in, which documents are needed?
Upon arrival, the owner will call up the main details of your reservation. Unless you need to change your reservation, you should show your identity document for the registration and complete and sign a notification form.
Why should I leave my identity document and sign the Police Notification Form?
In compliance with Public Safety law, upon arrival guests are requested to complete a form providing all their identification data: the Notification Form. This document enables the Police Authority to check guests.
What am I supposed to do when I check out?
When you check out you may not be the only guest: others could be doing the same;
What happens if I have booked and cannot come?
If you have a time-limit for your reservation and you arrive late, the room
is no longer guaranteed in your name. You can make sure the room is
not given to other guests by calling Cittadealla and informing them
that you will be late.
Where do I find a ....car park .... a tobacconist ..... a bar with Sky and a maxi screen to watch the football matches....?
Some of the services located next to CIttadella are included in the 'Arrival
Can I connect my notebook to the Internet from my room?
Yes, It is a free WIFI connection available.
I do not have my notebook, may I check my mail at Cittadella?
It 'provides a location for access to the Internet
How are rooms classified?
Rooms are classified depending on the number and type of beds and their accessories.
How do price change over the year?
The year is divided in 4 seasons: Low, Medium, High, Peak based on market demand and the exhibitions or other important events held over the year.
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